RETURN POLICY
Brenovasd™ is owned and operated by Jiachen (Tianjin) Network Technology Information Consulting Co., Ltd.
Business Address: Unit 5011-1, 5th Floor, Xiyuehui Yuedong Plaza, Nanniwan Road, Xiangyanglu Subdistrict, Nankai District, Tianjin | Email:service@brenovasd.com | Legal Representative: Cui Huanjin
Customer Service Phone: +86 18070654790
Customer Service Hours: 8:00 AM–10:00 PM
Return Window
Eligible products may be returned within 30 calendar days after delivery.
A return request should be submitted within this period so that our customer service team can review the request and provide the appropriate instructions.
Return Eligibility
For a standard preference-based return, the product should normally be:
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Unused
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Undamaged
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In substantially the same condition in which it was received
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Accompanied by its original packaging where reasonably necessary for safe return
Products that have been intentionally damaged, materially altered after delivery, or returned in a condition unrelated to a product issue may not qualify for a standard return.
How to Request a Return
Email:
service@brenovasd.com
Please provide:
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Order number
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Product involved
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Reason for the return
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Relevant photographs or videos when appropriate
Return requests are normally reviewed within 3 business days.
Return Destination
Please do not automatically send merchandise to our registered business address.
The appropriate return destination may depend on the product, order, or fulfillment facility.
Once the return request is approved, our customer support team will provide the applicable return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, including a change of mind where the product is not defective or incorrect, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If the product arrives damaged, defective, incorrect, or materially different from the product description, Brenovasd™ will provide an appropriate return, replacement, or refund solution without additional cost to the customer for an error attributable to us.
Refund Timing
Eligible refunds are processed after the applicable returned product has been received and reviewed.
Once approved, the refund is normally completed through the same purchase channel within 7–10 business days.
Additional processing time outside our direct control may occasionally apply after the refund has been released.